Terms and Conditions

This Contract of Hire shall be between you (subsequently referred to as 'Holidaymaker') and us (subsequently referred to as 'Property Owners'). 

1. Booking:
a) On receipt of your email enquiry, the holiday property will be provisionally booked. This will be held for a period of seven days only.
b) If no Booking Form and deposit (in the form of a cheque made payable to 'Salruth Cottage') is received within this period, then the provisional booking will be cancelled.
c) At least one person in the Holidaymaker's party must be 21 years of age or over.
d) The Property Owners reserve the right to decline a provisional booking after receipt of the Booking Form, in which case the Holidaymaker's deposit will be fully refunded. The Property Owners are under no obligation to provide details as to why the booking request was declined.

2. Confirmation:
Immediately on receipt of the holiday confirmation from the Property Owners, the Holidaymaker should check the details and notify the Property Owners immediately of any correction as soon as possible.

3. Payment:
a) bookings made within 6 weeks of the holiday date must be paid for in full and in advance of occupation of the holiday property.
b) for bookings made more than 6 weeks before the holiday date, a deposit of 50% of the total rental charge must be submitted along with the Booking Form.
c) on payment of the deposit and subject to acceptance of the booking, the Holidaymaker becomes liable for payment of the balance of the rental charge 6 weeks before commencement of the holiday.

4. Availability:
The Contract of Hire is made on the understanding that the holiday property and its facilities as published on the website will be available for the dates stated. In the unlikely event that the holiday property is not available through events arising outwith the control of the Property Owners, then the booking may be cancelled. The Holidaymaker will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full. The Holidaymaker shall have no further claim against the Property Owner.

5. Holidaymaker's Responsibilities:
During the period of the holiday, the Holidaymaker undertakes the following:
(a) that the number of people occupying the property will not exceed five (plus an optional cot). If it does the Property Owners or their representative can refuse to allow the Holidaymaker to take possession of the property or make the Holidaymaker leave the holiday property before the end of the holiday. If this happens, the Property Owners shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the Property Owners for compensation or reimbursement whatsoever.
(b) that the property will be used solely for the purpose of a holiday by the Holidaymaker and his party.
(c) to show due consideration for other parties. If the Holidaymaker abuses the property or displays dangerous, offensive or rude behaviour to the Property Owners, their representative or any third parties (e.g. neighbours), the Property Owners have the right to ask the Holidaymaker to leave the property before the end of the holiday. If this happens, the Property Owners shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the Property Owners for compensation or reimbursement whatsoever.
(d) to allow the Property Owners or their representative access to the property at any reasonable time during the period of the holiday.
(e) to keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The Property Owners reserve the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy.
(f) to report as soon as possible to the Property Owners any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owners with the cost of replacement. The Property Owners reserve the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused.
(g) to notify all other members of the Holidaymaker’s party of these conditions.
(h) to arrive after 3 p.m. on the arrival day and to vacate the property by 10 a.m. on the day of departure unless prior arrangement has been agreed with the Property Owners.

6. Pets:
Pets are not allowed inside the property.

7. Linen:
The property is equipped with bed linen and towels for the number of people listed on the Booking Form. Linen and blankets for cots are not supplied and should be brought by the Holidaymaker.

8. Liability:
The Property Owners cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) in the Holidaymaker's party from any cause whatsoever.

9. Smoking:
Smoking is not allowed inside the property.

10. Special Needs:
It is the Holidaymaker's responsible to advise the Property Owners at the time of booking of any special requests or needs. The Property Owners, however, cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is the Holidaymaker's responsibility to satisfy themselves that the property is completely suitable for their needs. Please note that if a particular requirement is not specified on the website then it is not provided.

11. Motor Car and Personal Belongings:
Baggage and personal belongings are at the Holidaymaker's risk at all times, and the Property Owners accept no responsibility for loss of or damage to any vehicle or its contents. 

12. Cancellation:
(a) The Holidaymaker should notify the Property Owners immediately and in writing of any intention to cancel the holiday booking. The cancellation only takes effect when the Property Owners have received written confirmation from the Holidaymaker.
(b) If the Property Owners are unable to re-let the holiday property for the period of the cancelled holiday, all monies paid by the Holidaymaker to the Property Owners shall be forfeited to the Property Owners.
(c) If the holiday property is re-let, monies received by the Property Owners for the relet holiday, less a handling charge of £50, will be refunded to the Holidaymaker.
(d) Holiday cancellation insurance is not provided by the Property Owners and is not included in the price of the holiday. All Holidaymakers are recommended to take independent advice on appropriate holiday insurance.

13. Complaints:
Every effort has been made to ensure that the Holidaymaker has an enjoyable holiday. If however, the Holidaymaker has any cause for complaint they must contact the Property Owners immediately so that it can be speedily resolved. The Property Owners cannot subsequently consider any complaints or enter into any correspondence about complaints unless this procedure has been followed.

14. Data protection and Privacy:
Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose.